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The basis of the business strategy of shared service centers and customer service centers is to carry out changes at the operational level in an effective and efficient manner, according to standardized and simplified procedures. Our task is to ensure an optimal structure on the basis of management principles and in compliance with the applicable regulations, with the aim of achieving synergies.

As advocates of the business model transformation process, our experts provide services related to the preparation, execution and implementation of changes, offering knowledge as well as providing methodology and tools in the areas:

  • process optimization audit
  • process migration
  • customizing customer service business solutions
  • restructuring of organizational structures
  • Process engineering and process documentation control
  • knowledge transfer and ongoing monitoring of activities
  • effective planning, deployment and management of enterprise processes based on ERP information system
  • Development and implementation of business metrics for service measurement and KPIs
  • process optimization with regard to procedures, tools and human resources
  • feasibility studies

Using the experience gained so far, we are able to provide you with the highest quality services, based on unique solutions and technologies. We face such challenges as:

  • Using the experience gained so far, we are able to provide you with the highest quality services, based on unique solutions and technologies. We face such challenges as:
  • inconsistency in optimizing processes and procedures and failure to use available systems, necessary in the implementation process
  • lack of clear rules and procedures
  • ineffective communication and lack of a clear governance framework
  • lack of indicators monitoring and measuring the effectiveness of processes

We are able to identify each ineffective area of the business structure, providing an objective view of the situation and prepare a strategic action plan, which translates into tangible benefits for each company and improvement in its condition. We support our Clients in achieving world class and quality standards.